Shipping policy

Shipping Policy

Getting Your Order to You

We’re excited to get your order to you safely and as quickly as possible. Below is everything you need to know about how we ship your items.

Shipping Method

All orders are shipped via Aramex Store to Door, a trusted courier service across South Africa.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed
You will receive a confirmation once your order has been dispatched

Delivery Time

Estimated delivery time: 8–11 business days
Delivery times are calculated from the date your order is dispatched

We always do our best to ensure your order arrives within this timeframe.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number so you can follow your delivery every step of the way.

Delays

While we work closely with our courier partners to ensure timely delivery, please note:

Delivery times are estimates and not guaranteed
We are not liable for delays caused by:
- Courier issues
- Weather conditions
- High order volumes
- Unforeseen circumstances beyond our control

That said, if your order is delayed, we will gladly assist you in tracking it and resolving any issues.

Incorrect Address

Please ensure your delivery details are correct when placing your order.

We cannot be responsible for orders delivered to incorrectly provided addresses
Additional shipping fees may apply if an order needs to be re-sent

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost:

Please contact us within 48 hours of delivery
We will work with the courier to resolve the issue as quickly as possible

Need Help?

We’re here for you every step of the way.

📧 Email: dryvaa.sagmail.com